Ordering kiosks versus QR codes: the future of ordering

Innovations in the hospitality industry

In a rapidly evolving hospitality industry, restaurant owners are constantly faced with new technologies that can improve the ordering process for their customers. Two of the most discussed options are ordering kiosks and QR codes. Both have their own advantages and disadvantages, but which one is actually better for your hospitality business? Let’s take a closer look at this question and examine the pros and cons of each system.

Ordering kiosks: The personal touch

Ordering kiosks, also known as Kiosks, offer guests a unique experience. They allow customers to order and pay directly at the Kiosk, without having to wait for a waiter or waitress. This can improve the efficiency of the ordering process and reduce waiting times for customers. For hospitality venues with a busy lunch or dinner service, this can be a major advantage.

In addition, ordering kiosks offer the ability to display detailed menu information, such as images of dishes and detailed descriptions. This can help customers make well-informed choices and reduce the likelihood of incorrect orders.

QR codes: Convenience and flexibility

On the other hand, we have QR codes, a simple and versatile solution. With a QR code, guests can easily use their smartphone to access the restaurant’s menu. This provides a contactless experience, which is especially important in today’s hygiene-conscious world.

QR codes also have the advantage of being cost-effective. Unlike ordering kiosks, which may require an initial investment, QR codes can usually be implemented more affordably. However, for a QR code your guests do need their own smartphone, while this is not the case with a Kiosk.

While both systems offer advantages for the hospitality industry, there is no denying that ordering kiosks can provide a distinctive added value for your restaurant. They offer not only a personal touch and improved efficiency, but also an advanced experience that can appeal to customers. Nevertheless, the choice ultimately depends on your specific needs and budget. The most important thing is to listen to the needs and preferences of your customers. Whatever you choose, both technologies have the potential to shape the future of ordering in the hospitality industry, and it is up to you to decide which one best fits your vision.

Finally, you can also combine both systems, allowing you to leverage the advantages of both products. At Onesix, you can choose a QR code as an additional option alongside an ordering kiosk. The advantage of this is that you have the same system for both products, which is convenient for things like menu adjustments. Would you like more information about this? Let us know and we’ll be happy to help!