Self-order kiosks for small hospitality businesses

Growth opportunities for small hospitality businesses with kiosks

In the hospitality industry, self-order kiosks have made a big impact, especially in large chains like McDonald’s. But this technology also offers numerous benefits for smaller hospitality businesses. Self-order kiosks can not only improve efficiency but also help save costs and increase revenue. In this blog, we discuss how small hospitality businesses can grow by using self-order kiosks.

Efficiency in the ordering process

One of the biggest advantages of self-order kiosks in small hospitality businesses is the improvement in efficiency. By integrating a self-order kiosk, customers can place their orders themselves without staff intervention. This means fewer errors when taking orders and faster throughput, especially during peak hours. Customers can browse the menu at their own pace without feeling rushed. This increases customer satisfaction and ensures a smoother experience.

Additionally, staff can focus on other tasks, such as preparing meals or providing personal service to customers who need it. In a small hospitality business where every employee plays an important role, this can make a big difference in daily operations.

Increasing the average order value

Self-order kiosks are designed to encourage upselling. This means that suggestions for extras or larger portions are automatically presented to the customer during the ordering process. For small hospitality businesses where margins are often thin, this can lead to a significant increase in the average order value. Customers are more likely to add extras when these are presented in a visually appealing and subtle way, without feeling pressured.

Our research shows that implementing our Kiosk increases the average order value by an average of 20%. This additional income can have a major impact on the revenue of small hospitality businesses, especially during times when every order counts.

Saving on staff costs

Another important advantage for small hospitality businesses is the saving on staff costs. By automating orders with a self-order kiosk, less staff is needed to handle daily operations. This is especially beneficial during times of staff shortages. Moreover, it gives existing staff the space to focus on delivering better service, which increases customer satisfaction.

Meeting customer expectations

Modern customers, especially younger ones, increasingly expect to be able to order digitally and independently. Self-order kiosks respond to this trend, allowing small hospitality businesses to stay ahead of their competition. Offering a modern ordering solution ensures that customer satisfaction rises and the business becomes more attractive to a wider audience. In addition, our self-order kiosks can be integrated with mobile apps and online ordering systems, giving customers more flexibility.

More time for service

Despite the automation, self-order kiosks give small hospitality businesses the opportunity to deliver even more personal service. Since staff spend less time taking orders, they can focus on creating a welcoming experience. This not only helps bring customers back but also ensures a better reputation for the business.

Self-order kiosks aren’t just for large chains — they’re also a valuable tool for small hospitality businesses. They increase efficiency, encourage additional orders, and save on staff costs. With our Kiosks, we aim to make technology accessible to every hospitality business, large or small. This way, small hospitality businesses can improve their service and grow their business without compromising on quality or customer satisfaction.

Want to learn more about how our self-order kiosks can support your hospitality business? Feel free to contact us or check out our socials for more information.