Enter your email address below.
3 min read...
The hospitality industry is a sector that was hit hard by the COVID-19 pandemic. Restaurants, cafes, and bars were forced to close or limit their services to prevent the spread of the virus. This has led to many changes in the way the hospitality industry operates. Fortunately, many businesses have introduced innovations to meet the new standards. In this blog, we will discuss the benefits of these changes and innovations in hospitality.
Self-order kiosks are one of the most notable innovations in hospitality. These devices are an excellent way to improve the efficiency and speed of the ordering process while maintaining social distancing. By using self-order kiosks, customers can easily place their orders without having contact with other customers or waitstaff. This minimizes the risk of infection and offers a safer way to order.
Additionally, self-order kiosks can reduce the workload of waitstaff. This is because staff spend less time taking orders and have more time to provide better service and a better experience for customers. The use of self-order kiosks can therefore contribute to higher customer satisfaction and increased revenue for hospitality businesses.
Another innovation in hospitality is the use of QR codes for ordering food and drinks. With QR code ordering, customers can place their orders by simply scanning a QR code on their table with their smartphone. This minimizes contact between customers and waitstaff and improves guest safety. Additionally, this can lead to shorter wait times and faster service for customers.
Another important innovation in hospitality as a result of the pandemic is contactless payments. This is a key measure to reduce the risk of infection and ensure customer safety. Contactless payments can be made using cards, mobile phones, or other digital devices. By using contactless payments, customers do not need to exchange cash or cards with waitstaff or cashiers. This reduces the risk of infection and makes paying faster and more efficient.
Takeaway and delivery are also innovations that emerged in hospitality as a result of the pandemic. These services offer customers the opportunity to enjoy their favorite restaurants without having to be physically present. Restaurants have adapted their processes to enable takeaway and delivery, thereby maintaining their revenue.
In short, the COVID-19 pandemic has led to many innovations in hospitality. Self-order kiosks, contactless payments, QR code ordering, and takeaway/delivery are some of the innovations that hospitality businesses have introduced to meet the new standards of safety and hygiene. These innovations have not only helped to prevent the spread of the virus but have also improved efficiency and customer satisfaction.
Daan is Head of Marketing at Onesix. This news site offers relevant articles for people working in or interested in hospitality, retail and amusement parks.
