Self-order kiosk: an investment that pays for itself

Why a self-order kiosk is a smart choice for your hospitality business

The hospitality industry never stands still. Business owners are constantly challenged to increase efficiency, reduce costs and provide an optimal customer experience at the same time. One of the most effective solutions that has gained ground in recent years is the self-order kiosk. But how profitable is this investment really? In this blog, we walk you through the benefits and show you why a self-order kiosk can quickly pay for itself.

Lower staff costs

Staff is one of the biggest cost items in the hospitality industry. With a self-order kiosk, you can reduce the number of employees needed during busy periods without compromising on service. Customers can place their own orders via the kiosk, shifting the role of staff towards preparing and serving dishes. This means not only direct savings, but also a more efficient deployment of your team.

Higher revenue through upselling

Self-order kiosks are designed to strategically leverage upselling. Think of suggestions like “Would you like to add fries?” or “Complete your meal with a dessert”. Customers are often more inclined to add extras when these are offered in a subtle way. Our research shows that hospitality businesses with an Onesix Kiosk achieve an average of 20% more revenue per order. This can make an enormous difference, especially for high-volume businesses.

Shorter waiting times and higher customer satisfaction

Nothing is more frustrating for customers than waiting a long time to place an order. A self-order kiosk significantly speeds up the ordering process, as multiple customers can enter their orders simultaneously. This shortens queues and ensures better throughput, which in turn leads to higher customer satisfaction. Satisfied customers come back and tell others about their positive experience.

No more order errors

Human errors can lead to misunderstandings and unnecessary costs. With a self-order kiosk, the customer places the order themselves, which drastically reduces the chance of errors. This saves not only money, but also the time and energy you would otherwise spend correcting these mistakes.

Insight into customer preferences

Self-order kiosks collect valuable data about the behaviour and preferences of your customers. Which dishes are ordered most often? Which extras are frequently added? With these insights, you can optimise your menu and respond specifically to the needs of your target audience. This helps not only to increase customer satisfaction, but also to further maximise your revenue.

The investment in detail

The purchase price of a self-order kiosk varies depending on the type. You can find more information here. At Onesix, we also offer a free 30-day trial period. This allows you to experience what a self-order kiosk can do for your hospitality business without any risk. Additionally, the investment often pays for itself within just a few months thanks to the combination of lower staff costs and higher revenue.

A self-order kiosk is more than just a handy device; it is a strategic investment in the future of your hospitality business. Through lower costs, higher revenue and improved customer satisfaction, you recoup your investment quickly. Whether you run a cafeteria, restaurant or hotel, a self-order kiosk can make your business more efficient and profitable. Want to know what an Onesix self-order kiosk can do for you? Try it yourself with our 30-day free trial and experience the benefits straight away.

Want to learn more about how our self-order kiosks and other products can support your hospitality business? Feel free to get in touch or visit our website for all the options!